First let me say that time warner cable is the bane of my existence. I have had nothing but problems when it comes to dealing with their customer service. That being said, if you are forced to use them because they are your only option, (as many are) then take a few steps to save a lot of money. You need to be prepared to negotiate. I negotiated for 6 years until I finally had a better offer with local company. Over those 6-years I saved approximately $1,440 by simply making approximately 10 phone calls.
Time Warner Cable often sends fliers and has promotions for a locked price for a set timeframe (usually 12 months). Right now I believe it is $34.95 a month for 1-year for a standard road runner service (this method apples the same for all services; cable, internet, phone, etc.). After that 1 year “promotional” period your price will go up. In my situation it went to $54.95 (+$20.00 a month). Now comes the tricky part. Investigate if there are actual alternatives to time warner for your cable/internet/phone. Find any and all promotions they are offering.
Call Time Warner and tell them you see promotional rates being offered by Time Warner Cable for your current service and you would like them to match the promotional rate for another year. 50% of the time they will make a few changes in their computer and your bill instantly becomes –$20 less a month – but other times, they will fight you. They will say things like “We really appreciate your loyalty, but that is for new customers…” – Normally I sarcastically reply something like “I really appreciate you showing me your appreciation by charging me $20 more a month for being loyal to your company” (You don’t need to say this)
After they deny you the change you have two options: (1) Tell them you are going to cancel and switch to a new service or (2) change the service to someone else’s name in your household.
(1) Tell them you have been offered a promotional rate by their competitor. You can even go so far as to say that someone approached you at home to tell you to switch services. Tell them you would like to stay with them, but it would save you over $20 a month and money is tight. If they deny you the discount now, tell them sadly you cannot stay with them because you simply cannot afford the extra expense. If this method does fail, try method (2).
(2) You can change your bill into another person’s name to get the promotional rate. A roommate, a girlfriend, sometimes even spouses – as long as you go off the bill and someone else calls in as a new customer for the promotional rate – You will score the new rates. Usually these companies have a 45 day policy on promotions, so once you have been off the service you are cleared to get the promotional rates after 45 days, so if you want to you can go back and forth between two people’s names each year, feel free.
Get on the phone – Push some people’s buttons and get the rate new customers are getting – Make it clear that you cannot afford the increase and you would like to stay with them, but need to explore any and all ways of saving cash.
Stay strong and be confident.